IT Support – Fortranix

Our Solutions

IT Support Services

overview

Fortranix IT Support Services

Proactive remote and on-site support provided by our professional technical engineers for your peace of mind. We are committed to solving all your IT issues with minimal impact on your operations, allowing you to spend your time running a successful business.

Our experienced support team will perform comprehensive, proactive monitoring and analyse all activities that may pose a threat to your system. We have one of the fastest response times available on all of our affordable packages.

Our Managed IT services will help you to succeed. Let’s get started

Solutions

Support services we deliver include

Onsite Support

IT Asset Management & Procurement

IT Blueprint

24/7 Help Desk

Benefits

Our services provide a unique range of benefits

Control IT costs
You can scale your IT costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.
Trusted IT advisor
Through regular account management meetings, your Managed IT Service company will be able to oversee your overall IT roadmap and become your trusted advisor.
Economy of scale
As your business grows, its support structure needs to grow too. When you use a Managed IT Service you can scale your business up or down with nothing more than a simple discussion.
Increased efficiency
You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your Managed IT provider supplies the extra staff.
Small initial investment
Managed IT Services help you offset the initial investment of technology costs. Rather than spending thousands of pounds on hardware and software upfront.

Stop wasting time and money on technology. Let’s get started

Price Plans

Our price plans offer a wide range of support

Platinum

Our platinum package guarantees a maximum 1-hour response time.

Server monitoring
Daily backup administration
Telecoms
User administration
Weekly health check
Unlimited remote assistance
Unlimited onsite support

Platinum package is recommended but not limited to companies below:

Primary School with only IT coordinator
Companies with no IT team onsite
Companies that require a full time outsourced IT support
New startup

Gold

Our Gold package guarantees a maximum 2-hour response time.

Unlimited remote support with a 2-hour response time
Unlimited on-site support with a 2-hour response time
Server monitoring
Daily backup administration
User administration
Fortnightly health check

Gold package is recommended but not limited to companies below:

Primary School with a technician
Companies with no IT team onsite
Companies that require a full time outsourced IT support
New startup

Silver

Our Silver package guarantees a maximum 3-hour response time.

Unlimited remote support with a 3-hour response time
Unlimited on-site support with a 3-hour response time
Server monitoring
Daily backup administration
Fortnightly health check

Silver package is recommended but not limited to companies below:

Primary School with two or more experienced technicians
Companies with limited IT resource and low staff numbers
Companies that do not require a fixed contract