Outstanding IT Support and Solutions

How can we help?

Check our database for solutions to general IT issues. No luck with your search? Give us a call, We are always on hand to help.
Please call our office at 02081506960 or email us with your question

Top ten most popular FAQs

Are free Anti-Virus software any good?

A computer device must always be protected. Free antivirus software has limited features and low detection rates. Most free software does not come with support or updates. Please call us for free advice on the latest security software we recommend and sell to all our clients for spyware, Malware and virus protection.

What exactly are Managed IT Services?

Managed IT Services is subscription-style model provided by Fortranix for your business. We look after all your software and hardware sourcing, technical support, installation, and IT staffing needs. Fortranix takes the burden from you and maintains your IT infrastructure. We become your IT consultation team, maintain and upgrade your system when needed. Whether you are an SME or a major cooperation we provide a range of IT services ensuring a solid platform to support your system. Our range of managed services includes help desk, technical advice, infrastructure support and maintenance contracts.

What is cloud backup?

Cloud backup is an online system that backs up your data remotely, over the internet. It’s a secure service that allows you to backup resources and restores data. The backup is done each night and all your data is backed up and stored to our secure data centre. Cloud backup replaces the manual labour and risk of backing up data to tape drives. It is reliable and easy to manage.

What kind of response times can I expect?

Fortranix liaises with each client to find a suitable time that guarantees an excellent level of service.

How long is a Managed Services contract for?

Managed IT Services contracts differ from provider to provider. There are monthly rollover contracts and yearly contracts. Some programmes have very high start-up cost and low monthly, while others have a set cost per year.

What are the key benefits of IT Managed Services?

The key benefits of IT Managed Services are ;

Giving your business the time to focus on achieving a business goal.

Delivering innovative technology to solve a problem that may arise within the workplace.

Providing security and safeguarding for your business.

Implementing new systems to keep your business competing within your market.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer a scalable solution that can be tailored to meet your specific needs. We can be a part of your contingency plan in the case of a scenario where your IT team are not available or need consultation on a specific issue. Fortranix provides an affordable price that beats all competitors.

Why Lease Finance?

We understand how difficult it may be for a new start-up or long-running business to purchase IT hardware and software. Leasing IT equipment can be more convenient as it provides flexible options for new upgrades after two years or to replace faulty equipment. We are clear about all costs and charges if they are applicable.

What is Lease Finance?

Fortranix offers a range of IT leases from £250-£15,000 which include both hardware and software. Our leases come with support as standard but can be purchased without.

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