Outstanding IT Support and Solutions
Pricing and plans

Flexible, transparent pricing that adapts to your needs

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Platinum

 

Our Platinum plan guarantees a maximum 1-hour response time

  • 1-hour response time
  • Unlimited remote assistance
  • Daily backup administration
  • Unlimited onsite support
  • Fortnightly health check
  • Weekly health check
  • User administration
  • Monitoring and Asset Inventory
  • Third party support
  • Timetabled ongoing engineering visits every fortnight

 

The Platinum plan is recommended but not limited to companies such as below

 

  • Primary School with only IT coordinator
  • Companies with no IT team onsite
  • Companies that require full-time outsourced IT support
  • New start-up

 

Gold

 

Our Gold plan guarantees a maximum 2-hour response time

  • 2-hour response time
  • Unlimited remote support with a two hours response time
  • Unlimited on-site support with a two hours response time
  • Timetabled ongoing engineering visits once per month
  • Monitoring and Asset Inventory
  • Daily backup administration
  • Fortnightly health check
  • Third party support
  • Server monitoring
  • User administration

 

The Gold plan is recommended but not limited to companies such as below

 

  • Primary School with one technician
  • Companies with no IT team onsite
  • Companies that require full-time outsourced IT support
  • New start-up

 

Silver

 

Our Silver plan guarantees a maximum 3-hour response time

  • 3-hour response time
  • Unlimited remote support with a three hours response time
  • Unlimited on-site support with a three hours response time
  • Daily backup administration
  • Fortnightly health check
  • Third party support
  • Server monitoring
  • user administration

 

The Silver plan is recommended but not limited to companies such as below

 

  • Primary School with two or more experienced technicians
  • Companies with little hardware and low staff numbers
  • Companies that require a fixed contract
  • Established company

 

SAVE 20%! Save on an annual plan with promo code: Fortranix20 *

FAQ

Frequently asked questions

Are free Anti-Virus software any good?

A computer device must always be protected. Free antivirus software has limited features and low detection rates. Most free software does not come with support or updates. Please call us for free advice on the latest security software we recommend and sell to all our clients for spyware, Malware and virus protection.

What exactly are Managed IT Services?

Managed IT Services is subscription-style model provided by Fortranix for your business. We look after all your software and hardware sourcing, technical support, installation, and IT staffing needs. Fortranix takes the burden from you and maintains your IT infrastructure. We become your IT consultation team, maintain and upgrade your system when needed. Whether you are an SME or a major cooperation we provide a range of IT services ensuring a solid platform to support your system. Our range of managed services includes help desk, technical advice, infrastructure support and maintenance contracts.

What is cloud backup?

Cloud backup is an online system that backs up your data remotely, over the internet. It’s a secure service that allows you to backup resources and restores data. The backup is done each night and all your data is backed up and stored to our secure data centre. Cloud backup replaces the manual labour and risk of backing up data to tape drives. It is reliable and easy to manage.

What kind of response times can I expect?

We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.

How long is a Managed Services contract for?

Managed IT Services contracts differ from provider to provider. There are monthly rollover contracts and yearly contracts. Some programmes have very high start-up cost and low monthly, while others have a set cost per year.

What are the key benefits of IT Managed Services?

The key benefits of IT Managed Services are ;

Giving your business the time to focus on achieving a business goal.

Delivering innovative technology to solve a problem that may arise within the workplace.

Providing security and safeguarding for your business.

Implementing new systems to keep your business competing within your market.

What does having Managed IT Services cost?

Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

What if we already have an internal IT department?

No problem! We offer a scalable solution that can be tailored to meet your specific needs. We can be a part of your contingency plan in the case of a scenario where your IT team are not available or need consultation on a specific issue. Fortranix provides an affordable price that beats all competitors.

How does a flat rate billing save me money?

We understand how difficult it may be for a new start-up or long-running business to purchase IT hardware and software. Leasing IT equipment can be more convenient as it provides flexible options for new upgrades after two years or to replace faulty equipment. We are clear about all costs and charges if they are applicable.

What is Lease Finance?

Fortranix offers a range of IT leases from £250-£15,000 which include both hardware and software. Our leases come with support as standard but can be purchased without.