Hymself provides quality designer clothing and accessories for all. With high demand from customers,Hymself customer services are always at the forefront helping customers with their needs. Hymself recognises an experienced IT support team is required in order to provide outstanding customer service.
Overview
Client:
HymselfIndustry:
Retail IndustryServices:
IT Consultancy and Remote SupportVia:
hymself.comChallenge
Hymself customer services team has been tasked with raising the standard of their customer service throughout their team. Undertaking this task would mean a clear communication, between consumers and staff, in a timely manner is required. This would give the team the ability to provide great customer service throughout the team.
Solution
Fortranix support Hymself’s customer service team with all their IT needs. We are always there to help whenever there is an IT problem. Our qualified staff provided full training on 3CX telephone systems and office365 to all members of staff at Hymself.
Results
Hymself have received excellent feedback from customers on how they handle each individual case. A robust phone system has been implemented successfully with the latest email application on all computer. All staff are fully trained on how to make good use of Outlook and its features.
